Client Retention

Client retention is good for your nonprofit’s financial performance and reputation. Therefore, client retention will improve your nonprofit’s sustainability. […]

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Carts and Horse

Keeping the carts and horses in the right order is critical to having a sustainable nonprofit. […]

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Four Points to Ponder

When your nonprofit promises what others value and keeps it promises, the number of clients served increases, client retention increases, and donor generosity and loyalty increases. […]

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What Are People Buying?

If you want to grow your nonprofit, stop promoting your services. […]

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Customer Value and Client Retention

The cheapest hire is often the candidate with the least experience. So when is the cheapest the best choice? […]

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Good Network = High Sustainability

Being part of a strong network is important to your mission and your sustainability. A well connected nonprofit enjoys broad and strong support. […]

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Past Success Is an Anchor

Be careful of success. Many of the struggling organizations we talk to are struggling because they are overly loyal to past success and the tried and true processes that produced the success. […]

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School Choice and Vouchers

School choice and vouchers are continuing to change the elementary and high school market. Have you thought about how these changes are going to affect your programming? […]

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