What you know about your nonprofit’s clients can provide you with a significant competitive advantage. […]
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Increasing your nonprofit’s client engagement will increase your client’s outcomes. […] Increase your nonprofit’s value to your community by becoming your clients’ trusted advisor. […] Is there a defensible moat around your nonprofit’s castle? […] Here is a test to help ensure each of your nonprofit’s messages will be acted on. […] Offer post-completion services to add value to your nonprofit’s outcomes. […] The level of a client’s engagement is an indicator of the client’s success and potential for retention. Client satisfaction is very different from client engagement. Client satisfaction measures whether clients received the services they expected in ways they found pleasing. Client engagement determines whether the client has a beneficial relationship with your nonprofit that goes […] If you want the best for your nonprofit’s clients, ensure your clients are highly engaged. […] When you help your nonprofit’s clients plan their lives, you will create a significant competitive advantage […] It takes more than good customer service to be a client’s first choice for nonprofit services. […] |
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