Customer Value and Client Retention

The cheapest hire is often the candidate with the least experience. So when is the cheapest the best choice? [...]

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Why Wait?

The economic recovery we all want still seems to be on the distant horizon. What can your nonprofit do until the recovery arrives? [...]

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Is Better Marketing the Answer?

Does your nonprofit need better marketing or is something else limiting the number of clients you served and donor support you receive? [...]

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Hire for Attitude

The cheapest hire is often the candidate with the least experience. So, when is the cheapest the best? [...]

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Challenge the Norm

Challenging the norm is the best way to keep a nonprofit relevant. There are many norms. Which norm should you challenge? [...]

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Is the Value Obvious?

Do the clients, family members, and donors of your nonprofit understand your value the way you want them to? [...]

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To Be a Business or Not

There is a long-standing debate over whether nonprofits should be like businesses or exempt from the rigors of business analysis. We think they should be treated like businesses and here is why. [...]

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Specialization Versus Diversification

In our highly competitive world, a nonprofit must be very good to survive. Is there such a thing as being too good and too specialized? [...]

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Collaborations Are Important to Nonprofits

In theory, collaboration is a great idea. How do you collaborate to maximize the value of your nonprofit’s mission? [...]

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Government Support Is Declining

It is obvious that government support of charitable activities is declining. How do you respond to the decline? [...]

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