Why Them?

Using 4 groups to classify your clients can help you significantly increase the efficiency and effectiveness of your nonprofit. […]


Step Away

There is a simple process for converting every problem your nonprofit faces into competitive advantage. […]


Your Ideas Create the Future

The value of your nonprofit’s vision to your clients, donors, and community determines the level of support your nonprofit will receive. […]


Learn about Something Better

Ask your nonprofit’s program alumni 3 questions and you’ll know how to create a more effective program. […]


Outside In

When your clients and donors control the definition of success and how it is measured, your nonprofit will thrive. […]


No Quick Fix for Broken Trust

Lay a foundation of honesty now so your nonprofit’s supporters will trust you when you need them most. […]


Listen to Clients, Hear New Ideas

By increasing your nonprofit’s commitment to its clients, you can increase your mission’s effectiveness. […]


Where Is Your Focus?

Every nonprofit executive has the same hopes as their clients and donors. Each year they the services to be more effective by the end of the service cycle (enrollment through program completion). In addition, the executive and donors want more clients.

How often does effectiveness increase at your nonprofit?

How often do you report the […]


Authentic Service

Without good customer service, customers go elsewhere. Unfortunately, many nonprofits structure their customer service around the minimum required to match the community average.

Realizing that a nonprofit’s customer service must reach a certain level to retain customers says that the nonprofit recognizes that customer service is a potential point of differentiation. If a nonprofit […]


The Right Goals

The promise of your mission statement tells the world what your client outcomes will be. Those outcomes, the life-changing difference your mission makes in clients’ lives, can take years to fully develop. In the meantime, you need results to share with your donors and other stakeholders.

Program completion is one important result. However, your stakeholders […]