Customer Value and Client Retention

The cheapest hire is often the candidate with the least experience. So when is the cheapest the best choice? [...]

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Why Wait?

The economic recovery we all want still seems to be on the distant horizon. What can your nonprofit do until the recovery arrives? [...]

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Is Better Marketing the Answer?

Does your nonprofit need better marketing or is something else limiting the number of clients you served and donor support you receive? [...]

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To Be a Business or Not

There is a long-standing debate over whether nonprofits should be like businesses or exempt from the rigors of business analysis. We think they should be treated like businesses and here is why. [...]

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Government Support Is Declining

It is obvious that government support of charitable activities is declining. How do you respond to the decline? [...]

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Be Unreasonable

If being reasonable means making adjustments in your organization to conform to the expectations of the world, then your nonprofit should be unreasonable. Your nonprofit must change the world to conform to your ways. [...]

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Past Success Is an Anchor

Be careful of success. Many of the struggling organizations we talk to are struggling because they are overly loyal to past success and the tried and true processes that produced the success. [...]

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Government Grants; Good but Risky

On the surface, government grants appear helpful and even necessary. Look carefully and you will see the risks associate with them. [...]

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Funding the Budget

For many nonprofits, the fiscal year is the same as the calendar year. That means budgeting will start soon. It also means that creating the funding plan for next year should start now. [...]

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How, What, but Why Is First

The loyal and most generous donors are those who are emotionally engaged. Does every communication they receive from you build their emotional ties to the mission and the clients? [...]

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