Customer Value and Client Retention

The cheapest hire is often the candidate with the least experience. So when is the cheapest the best choice? [...]

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Why Wait?

The economic recovery we all want still seems to be on the distant horizon. What can your nonprofit do until the recovery arrives? [...]

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Challenge the Norm

Challenging the norm is the best way to keep a nonprofit relevant. There are many norms. Which norm should you challenge? [...]

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Is the Value Obvious?

Do the clients, family members, and donors of your nonprofit understand your value the way you want them to? [...]

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To Be a Business or Not

There is a long-standing debate over whether nonprofits should be like businesses or exempt from the rigors of business analysis. We think they should be treated like businesses and here is why. [...]

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Government Support Is Declining

It is obvious that government support of charitable activities is declining. How do you respond to the decline? [...]

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Be Unreasonable

If being reasonable means making adjustments in your organization to conform to the expectations of the world, then your nonprofit should be unreasonable. Your nonprofit must change the world to conform to your ways. [...]

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Past Success Is an Anchor

Be careful of success. Many of the struggling organizations we talk to are struggling because they are overly loyal to past success and the tried and true processes that produced the success. [...]

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Funding the Budget

For many nonprofits, the fiscal year is the same as the calendar year. That means budgeting will start soon. It also means that creating the funding plan for next year should start now. [...]

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How to Cultivate the Best Donors

Every nonprofit has a few great donors. [...]

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