Authentic Service

Without good customer service, customers go elsewhere. Unfortunately, many nonprofits structure their customer service around the minimum required to match the community average.

Realizing that a nonprofit’s customer service must reach a certain level to retain customers says that the nonprofit recognizes that customer service is a potential point of differentiation. If a nonprofit […]

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Your Nonprofit’s Culture Influences Staff Productivity

Cultivating staff engagement needs to be part of your nonprofit’s culture. Engaged staff members are more productive. A high level of productivity is one more way culture can help to differentiate your nonprofit. A high level of productivity also contributes to increased sustainability and mission effectiveness.

Here are a few steps you can take to […]

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The Best Differentiator: Culture

What makes your nonprofit unique? The answers we hear are oldest nonprofit in the sector, first nonprofit to offer X, only nonprofit on the southside, free parking, lowest price, faith based, and the biggest nonprofit serving that need.

Our focus is helping struggling nonprofits return to vitality. Therefore, most of the nonprofits we work with […]

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Best Practices Can Be Helpful

Sometimes best practices are helpful. Other times they are a hindrance. When you need best practice where should you look? […]

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How to Recover from Trouble

Every nonprofit experiences trouble from time-to-time. Knowing how to recover prevents the problem from growing, becoming persistent, or threatening survival. […]

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Leveraging Diversity and Culture

It is tempting to have a single standard for doing everything. A universal standard creates a high level of efficiency. It also alienates everyone who is different from the standard. […]

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Finding the Right Person

There are three elements to a successful hire at a nonprofit: Cultural fit, Introduction, and Integration. […]

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Efficiency Versus Client Needs

Continuously improving efficiency may be hurting your clients. […]

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Not from Around Here

If you hear about a successful program at another nonprofit, how do you adapt it to fit your nonprofit? […]

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Hire for Attitude

The cheapest hire is often the candidate with the least experience. So, when is the cheapest the best? […]

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