Outside In

When your clients and donors control the definition of success and how it is measured, your nonprofit will thrive. […]


Authentic Service

Without good customer service, customers go elsewhere. Unfortunately, many nonprofits structure their customer service around the minimum required to match the community average.

Realizing that a nonprofit’s customer service must reach a certain level to retain customers says that the nonprofit recognizes that customer service is a potential point of differentiation. If a nonprofit […]