Outside In

When your clients and donors control the definition of success and how it is measured, your nonprofit will thrive. […]

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Authentic Service

Without good customer service, customers go elsewhere. Unfortunately, many nonprofits structure their customer service around the minimum required to match the community average.

Realizing that a nonprofit’s customer service must reach a certain level to retain customers says that the nonprofit recognizes that customer service is a potential point of differentiation. If a nonprofit […]

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