Solving a Client Problem

Client problems can enhance your nonprofit’s reputation, sustainability, and relevance. […]

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April 9th, 2017 | Tags: , , , , , , , , , | Category: Change Management, clients, donors, Mission, programming, Success Measurement, Support, Sustainability | Comments are closed

Why Engaged Clients Are Important & Valuable

The level of a client’s engagement is an indicator of the client’s success and potential for retention. Client satisfaction is very different from client engagement. Client satisfaction measures whether clients received the services they expected in ways they found pleasing. Client engagement determines whether the client has a beneficial relationship with your nonprofit that goes […]

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November 26th, 2016 | Tags: , , , , , , , , , | Category: Board, Client retention, clients, Competition, donors, Marketing, Mission, outcome, programming, Retention, Service Delivery Model, Success Measurement, Support, Sustainability, Unique, value | Comments are closed

Client Satisfaction Versus Engagement

If you want the best for your nonprofit’s clients, ensure your clients are highly engaged. […]

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November 20th, 2016 | Tags: , , , , , , | Category: Client retention, clients, Mission, outcome, programming, Retention, Service Delivery Model, Staff development, Success Measurement, Support, Sustainability | Comments are closed

Through Your Client’s Eyes

Increasing client engagement will increase the durability of your nonprofit’s outcomes. […]

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May 2nd, 2016 | Tags: , , , , , , , | Category: Business Model, Client retention, clients, Mission, outcome, programming, Retention, Service Delivery Model, Success Measurement, Sustainability, value | Comments are closed