Who Knows Your Brand?

What your nonprofit says about itself determines how much community support you will have. […]

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The Second Law

As a nonprofit leader you can have a significant impact on your community. […]

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How Is Your Moat?

Is there a defensible moat around your nonprofit’s castle? […]

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Optimizing Value

Offer post-completion services to add value to your nonprofit’s outcomes. […]

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Why Engaged Clients Are Important & Valuable

The level of a client’s engagement is an indicator of the client’s success and potential for retention. Client satisfaction is very different from client engagement. Client satisfaction measures whether clients received the services they expected in ways they found pleasing. Client engagement determines whether the client has a beneficial relationship with your nonprofit that goes […]

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Fortifying Your Nonprofit’s Support

When your nonprofit’s program has hidden value, it creates a competitive advantage donors embrace […]

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Know Your Value

The needs your nonprofit satisfies determines your nonprofit’s value to its stakeholders. […]

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Help Your Clients Design a Life

When you help your nonprofit’s clients plan their lives, you will create a significant competitive advantage […]

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Talking Points

How you use your talking points can have a significant effect on your nonprofit’s word of mouth. […]

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Working in Unity with Clients

Working in unity with your nonprofit’s clients makes it easier to fulfill the promise of your mission. […]

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