Staff, Your Competitive Advantage

Nonprofits are both service centers and experience centers. Clients come for the services and they have the potential to gain as much or more from the learning experience as they will gain from the services. What they learn might contribute more to their achieving the desired outcomes than the services.

The learning experience can be […]


Fostering Innovation

Creativity and innovation are most successful and effective when they are limited. Creativity is often seen as far-ranging, unrestricted activity. While it can be, it is more effective when there are boundaries but very few constraints.

Significantly out-of-the-box creativity receives most of the attention because it is rare. Most innovations and inventions center on an […]